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What are the most common tech support questions you receive, and how do you answer t
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After 15 years in repair, I've noticed patterns in tech support questions. The top ones: "Why is my computer so slow?" "How do I remove viruses?" "My internet keeps dropping" "I can't print" "My files disappeared."
For slow computer fixes, I usually start with disk cleanup, disabling startup programs, checking for malware, and possibly RAM/SSD upgrades. A basic tune-up service is $129, while performance optimization with hardware upgrades can be $299-$599 including parts.
Virus removal typically costs $149-$249 depending on infection severity. What tech support questions do you get most often, and what's your standard pricing for these common issues?
My files disappeared" is a common one that often turns out to be user error (moved to different folder, accidentally deleted) or OneDrive/Google Drive sync issues. First step: check Recycle Bin, then use file recovery software if needed.
File recovery pricing: basic recovery from accidentally deleted files $149, advanced recovery from formatted drives $299, professional recovery from physically damaged drives $499-$1,500. Success rates vary - we're upfront about that.
"I can't print" usually means: printer offline, wrong printer selected, paper jam, or driver issue. Basic printer troubleshooting $79, network printer issues $109, driver conflicts $99.
Efficient tech support questions handling means having checklists for each common issue - saves time and ensures nothing gets missed.
My internet keeps dropping" - this could be ISP issues, router problems, interference, or device-specific issues. Testing process: connect directly to modem (bypass router), test multiple devices, check for pattern (time of day, specific activities).
Internet troubleshooting: basic $99, advanced with equipment testing $149, business continuity assessment $399. Modem replacements: ISP-provided usually free, customer-owned $80-$200 plus $79 installation.
"Why is my phone so slow?" - check storage space (under 10% free causes issues), update iOS/Android, close background apps, consider battery replacement if old. Phone optimization service: $69 for software, $129 including battery health check.
Having standard answers for these tech support questions with clear pricing makes consultations faster and sets proper expectations.
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