New community manager aims to boost engagement in a large quiet B2B forum without re

[Joseph.M]

I've just been hired as the first dedicated community manager for a B2B software company with a large but quiet user forum. My primary goal is to increase engagement and turn the forum into a valuable support and feedback channel. The current state is mostly technical support tickets with little peer-to-peer discussion. I'm planning an onboarding series and expert AMAs, but I'm unsure how to incentivize experienced users to start answering questions and sharing best practices without a monetary budget for rewards.