How did you select, map, and roll out your first RPA project in logistics?

[VioletIL]

I'm an operations manager at a mid-sized logistics company, and we're drowning in manual data entry between our shipping software, customer CRM, and accounting system. I've been researching Robotic Process Automation to handle these repetitive tasks, but I'm struggling to identify which processes are truly good candidates for automation versus those that are just poorly designed. For teams that have successfully implemented RPA, what was your process for selecting and mapping your first automation project? How did you manage the change with staff who were initially worried about job displacement, and what were the biggest unexpected challenges you faced during implementation, like software updates breaking your bots?