12-24-2025, 06:43 AM
I've recently been tasked with building and managing an online community for our B2B software's power users, but I'm struggling to move beyond just answering support questions and foster genuine engagement and peer-to-peer collaboration. We have a dedicated Slack channel that's mostly quiet aside from occasional complaints. For experienced community managers, what strategies have you found most effective for sparking organic discussion and creating a sense of shared purpose? How do you measure the health and value of a community beyond just activity metrics, and what are some low-effort, high-impact initiatives you launched in the early stages to demonstrate ROI to skeptical leadership?