MultiHub Forum

I'm a business analyst at a mid-sized insurance company tasked with identifying processes for our first Robotic Process Automation pilot to reduce manual data entry errors. I've mapped a few candidate workflows, but I'm struggling to quantify the potential ROI and build a business case that will convince our skeptical management team, who are concerned about implementation costs and long-term maintenance. For those who have successfully championed an RPA initiative, what metrics did you focus on to demonstrate value beyond just time savings, and how did you select a pilot process complex enough to show impact but simple enough to ensure a quick win?