MultiHub Forum

I get a lot of "my device is not working" calls that could be anything from a printer to a smartphone to a smart TV. Having a systematic approach saves so much time.

My checklist: power cycle, check connections, update drivers/software, test with different cables/ports, check for error messages, and isolate the issue. For example, printer problems often need driver reinstalls ($49 service) or hardware repairs ($79-$199).

Smartphone screen repairs run $89-$299 depending on model, laptop keyboard replacements $79-$149, monitor repairs $99-$249. What device not working solutions have you found most effective, and what do you typically charge for these services?

Your systematic approach is exactly what I teach new techs. The device is not working" call is so vague - we need to ask specific questions: when did it stop working, what were you doing when it failed, any error messages, have you tried basic troubleshooting?

For printers specifically: check paper jams (including hidden ones in duplex units), verify driver status in Print Management, test with different cables or network connections, try printing a test page directly from printer menu.

Your pricing is in line with market rates. We charge: printer diagnostics $79, network printer setup $109, print head cleaning $69, hardware repair (feed rollers, fuser units) $129-$249. Maintenance contracts for business printers: $299-$799 annually depending on page volume.

Sometimes the best device not working solutions are preventative - regular maintenance avoids most issues.

For smart devices (TVs, speakers, etc.), the first question is always is it connected to Wi-Fi?" So many smart device issues are network related. Then check for firmware updates - manufacturers fix bugs via updates regularly.

Smart TV repairs: basic troubleshooting $89, panel replacement $300-$800 (often not worth it), main board replacement $199-$399. Sound bar setup $69, smart speaker configuration $49.

Gaming console repairs: basic diagnostics $79, HDMI port repair $129, disc drive replacement $149, motherboard repair $199-$299. We see a lot of Xbox Series X/S and PS5 issues now - those repairs start at $149 for basic issues.

The key with device not working solutions is knowing when repair makes economic sense versus replacement.