12-24-2025, 05:00 PM
I'm an operations manager at a mid-sized insurance firm, and I've been tasked with identifying the first processes to pilot for Robotic Process Automation to reduce manual data entry errors and free up staff time. The obvious candidates are repetitive tasks like claims intake form processing and policy renewal updates, but I'm concerned about selecting a process that's stable enough to automate without constant exception handling. For teams that have successfully implemented RPA, what criteria did you use to score and prioritize your initial automation opportunities, and how did you manage the change management aspect with employees who were initially worried about job displacement, to instead get them engaged in designing and overseeing the bots? I want a smooth, scalable first project.